Customer Support Policy

Effective Date: 01/08/2025
Website: www.indianbulkmart.com

At INDIAN BULK MART, customer satisfaction is our top priority. We are committed to providing timely, helpful, and transparent support for all our customers across India. This policy outlines how you can get help, what support we offer, and our response timelines.

? 1. Support Channels

You can reach our customer support team through the following methods:

? Email Support

• Email ID: support@indianbulkmart.com

• Available 24x7 for raising tickets

• Response Time: Within 24 hours (Mon–Sat)

☎️ Phone Support

• Contact Number: +91-9794795687

• Support Hours: Monday to Saturday, 10 AM – 6 PM (IST)

• Closed on Sundays and public holidays

? Live Chat / WhatsApp (If applicable)

• Chat available on the website or through WhatsApp

• Response Time: Typically within 1–2 hours during working hours

? 2. Support Availability

Our customer care team is available during the following hours:

• ? Monday to Saturday: 10:00 AM – 6:00 PM (IST)

• ❌ Sunday & Public Holidays: Closed

During peak seasons or holidays, response times may be slightly delayed, but we strive to resolve all queries as quickly as possible.

? 3. Types of Support We Provide

We support inquiries related to:

• ✅ Order placement & tracking

• ✅ Payment issues

• ✅ Product availability & bulk quotations

• ✅ Missing, damaged, or incorrect items

• ✅ Return & refund status

• ✅ Account-related questions

• ✅ Technical issues with website

? 4. Response & Resolution Times

⏳ We aim to respond faster than the above timelines whenever possible.

? 5. Customer Responsibilities

To help us serve you better, please ensure:

• You provide a valid order ID and registered contact details

• If reporting an issue, include photos/videos of the problem (especially for damaged or missing items)

• You cooperate with our support agents during the resolution process

? 6. Escalation Matrix

If your issue is unresolved beyond the expected timeframe:

• Level 1: Email: support@indianbulkmart.com (Subject: Escalation - Order #[Your Order ID])

• Level 2: Contact Operations Manager at escalations@indianbulkmart.com (if applicable)

? 7. Feedback & Suggestions

We love hearing from our customers! If you have ideas, complaints, or compliments, feel free to write to us at feedback@indianbulkmart.com

Your feedback helps us improve and serve you better.

? 8. Disclaimer

• INDIAN BULK MART reserves the right to refuse support for abusive or inappropriate behavior towards our staff.

• Repeated false claims may result in suspension of support or account.

? Need Help? We’re Here for You!

Don't hesitate to contact us for anything related to your orders or our service.

INDIAN BULK MART – Customer Care Team
? Email: support@indianbulkmart.com
? Phone: +91-9794795687
? Website: www.indianbulkmart.com